Privacy Policy

This Privacy Policy explains how Crer Group LLC, doing business as CrerPost (“CrerPost,” “we,” “us,” “our,” or the “Company”), collects, uses, stores, shares, protects, and processes personal information when you access or use the CrerPost platform, website, applications, modules, integrations, subscription services, artificial intelligence tools, analytics features, support services, and related services.

CrerPost is operated by:

Crer Group LLC
1021 E Lincolnway Suite #7195
Cheyenne, Wyoming 82001
United States

By accessing or using CrerPost, creating an account, subscribing to a plan, connecting social media accounts, using artificial intelligence features, purchasing credits, submitting support tickets, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of this Privacy Policy

This Privacy Policy applies to personal information processed through:

The CrerPost website.
The CrerPost web application.
CrerPost mobile applications, if available.
User accounts and team workspaces.
Connected social media accounts and third-party integrations.
Artificial intelligence features and content generation tools.
Publishing, scheduling, analytics, files, campaigns, business profiles, and support modules.
Billing, subscriptions, free trials, credit purchases, and payment-related services.
Communications with CrerPost, including support, notifications, and administrative messages.

This Privacy Policy does not apply to third-party websites, platforms, social networks, payment processors, artificial intelligence providers, or services that CrerPost does not own or control. Those services are governed by their own privacy policies and terms.

2. Information We Collect

We may collect different types of information depending on how you use CrerPost.

2.1 Account Information

When you create an account or use CrerPost, we may collect:

Full name.
Username.
Email address.
Password or authentication credentials.
Profile image or avatar.
Time zone.
Language preference.
Account status.
Plan information.
Team or workspace information.
Login method, such as email, Google, Facebook, X/Twitter, or other supported authentication methods.
Internal user identifiers and account security data.
2.2 Business Profile Information

When you complete a business profile inside CrerPost, we may collect information such as:

Company name.
Legal name.
Industry.
Business type.
Location, city, region, or country.
Website.
Business logo.
Business contact information.
Brand description.
Value proposition.
Products or services.
Target audience.
Competitors.
Communication style.
Brand tone.
Hashtags, keywords, slogans, and content topics.
Commercial goals, campaigns, promotions, or internal notes.

This information is used to personalize content generation, campaign proposals, publishing recommendations, and AI-assisted outputs.

2.3 Social Media Account Information

When you connect social media accounts to CrerPost, we may collect and process data received from third-party platforms, depending on the permissions granted by you and approved by the platform.

This may include:

Social account name.
Username or handle.
Profile picture or avatar.
Account ID or platform identifier.
Page, profile, channel, or organization information.
Access tokens, refresh tokens, authorization credentials, or connection status.
Permissions granted to CrerPost.
Public profile information.
Connected account metadata.
Reconnection status and API response data.
Posting capabilities.
Analytics data where authorized.

CrerPost only processes social media data as necessary to provide the requested functionality, such as scheduling posts, displaying connected accounts, publishing content, retrieving analytics, or maintaining account connections.

Use of social media data is also subject to the terms and policies of the corresponding third-party platform. Meta, for example, requires developers to handle platform data according to its Platform Terms and data deletion requirements.

2.4 Content, Files, and Publishing Data

When you use CrerPost to create, upload, generate, manage, schedule, or publish content, we may collect:

Texts, captions, hashtags, descriptions, and post content.
Images, videos, documents, and other uploaded files.
File names, file types, sizes, dimensions, and metadata.
Campaign names and descriptions.
Scheduled dates and times.
Selected social media accounts.
Post status, publishing history, and publishing results.
Labels, groups, categories, folders, and calendar data.
Drafts, approved posts, failed posts, and generated proposals.
Data returned by social media platforms after posting.

You are responsible for ensuring that the content you upload, generate, or publish through CrerPost complies with applicable law and third-party rights.

2.5 Artificial Intelligence Data

When you use AI-powered features, we may process:

Prompts entered by you.
Business profile context.
Generated captions, images, campaigns, proposals, hashtags, summaries, or recommendations.
User improvement notes or refresh instructions.
Files or images selected for AI analysis.
AI model usage data.
Credit consumption.
Provider, model, token usage, cost, and feature logs.
AI output history where required to operate the service.

AI features may be provided directly by CrerPost or through third-party AI providers. We may send relevant prompts, context, content, or files to such providers only as needed to deliver the requested AI functionality.

2.6 Analytics Data

When analytics features are enabled and authorized, we may collect or process:

Social media performance metrics.
Post-level metrics.
Impressions, reach, engagement, clicks, views, reactions, comments, shares, or similar metrics where available.
Account-level insights.
Historical performance summaries.
Reports, charts, and generated analytics summaries.
Sync logs and API response data.

The availability and accuracy of analytics data depend on the corresponding social media platform, permissions, API limitations, and account type.

2.7 Payment, Subscription, and Billing Information

When you subscribe to a plan, purchase credits, activate add-ons, or make payments, we may collect:

Plan selected.
Billing cycle.
Payment provider.
Transaction ID.
Customer ID from the payment provider.
Subscription ID.
Payment status.
Amount paid.
Currency.
Payment history.
Invoice or billing metadata.
Coupon or discount information, if applicable.

Payments may be processed by third-party providers such as Stripe, PayPal, or other payment gateways. CrerPost does not directly store full credit card numbers when payments are processed by external payment providers.

2.8 Credits and Token Wallet Information

When you use AI features or purchase credits, we may collect and process:

Included plan credits.
Purchased extra credits.
Credit usage history.
Credit balance.
Token package purchases.
Wallet logs.
Feature usage associated with credit consumption.
AI usage records.
Refund, adjustment, or correction records.

This information is necessary to calculate usage limits, deduct credits, provide billing transparency, and prevent abuse.

2.9 Support and Communications Data

When you contact support or use the support module, we may collect:

Support ticket title and content.
Comments and replies.
Assigned advisor or support agent.
Ticket category, type, labels, and status.
Diagnostic information.
Screenshots, attachments, or logs you provide.
AI-generated support suggestions or diagnostics.
Communications sent by email, chat, or platform notifications.
2.10 Technical and Usage Information

When you access CrerPost, we may automatically collect:

IP address.
Device information.
Browser type.
Operating system.
User agent.
Login timestamps.
Session data.
Pages or modules accessed.
Actions performed within the Platform.
Error logs.
API usage logs.
Security logs.
Device identifiers for mobile app access, where applicable.

This information helps us secure, maintain, debug, improve, and operate the Platform.

2.11 Cookies and Similar Technologies

We may use cookies, local storage, pixels, or similar technologies to:

Keep users logged in.
Remember preferences.
Improve user experience.
Analyze website and platform usage.
Protect account security.
Support marketing, attribution, or performance measurement.
Prevent fraud or abuse.

Users may control cookies through browser settings, although disabling certain cookies may affect Platform functionality.

3. How We Use Information

We use collected information to operate, provide, secure, improve, and personalize CrerPost.

Specifically, we may use information to:

Create and manage user accounts.
Authenticate users and maintain sessions.
Provide access to the Platform and its modules.
Connect and manage social media accounts.
Schedule, publish, and track posts.
Generate AI-assisted content, images, campaigns, and recommendations.
Personalize outputs based on business profiles and user preferences.
Provide analytics, reporting, and campaign insights.
Process subscriptions, payments, invoices, credits, and add-ons.
Manage teams, roles, and permissions.
Provide support and respond to inquiries.
Send account, billing, security, and service notifications.
Improve product functionality, user experience, and performance.
Monitor platform usage and prevent abuse.
Detect, investigate, and prevent fraud, unauthorized access, security incidents, or policy violations.
Comply with legal, tax, accounting, regulatory, and contractual obligations.
Enforce our Terms and Conditions.
Protect the rights, safety, and integrity of CrerPost, users, and third parties.
4. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, we may process information based on one or more of the following grounds:

Contractual necessity: To provide the services requested by the user, including account access, publishing, AI features, analytics, payments, and support.
Consent: When you connect third-party accounts, authorize permissions, opt in to marketing communications, or allow specific processing.
Legitimate interests: To secure, improve, analyze, and operate the Platform, prevent abuse, and communicate with users.
Legal obligations: To comply with tax, accounting, regulatory, legal, or law enforcement requirements.
Protection of rights and safety: To protect CrerPost, users, third parties, and the integrity of the Platform.

The GDPR recognizes rights such as access, rectification, erasure, restriction, objection, and portability for individuals in relevant jurisdictions.

5. How We Share Information

We do not sell personal information in the traditional sense of exchanging it for money.

However, we may share information with the following categories of recipients when necessary to operate the service:

5.1 Service Providers

We may share information with vendors and service providers that help us operate CrerPost, including:

Hosting providers.
Cloud infrastructure providers.
Database and storage providers.
Payment processors.
Email and notification providers.
Analytics providers.
Security and monitoring providers.
Customer support tools.
AI model providers.
Development, maintenance, and technical service providers.

These providers may process information only as necessary to provide services to CrerPost and are expected to protect the information appropriately.

5.2 Social Media Platforms

When you connect a social media account or schedule a post, we may share necessary content and account information with the relevant social media platform in order to:

Authenticate the account.
Retrieve account information.
Publish or schedule content.
Retrieve post status or analytics.
Maintain the integration.

Such processing is also subject to the privacy policies and terms of the relevant social media platform.

5.3 Payment Providers

When you make a payment, subscribe to a plan, or purchase credits, payment-related information may be processed by third-party payment providers such as Stripe, PayPal, or other supported gateways.

5.4 Artificial Intelligence Providers

When you use AI features, relevant prompts, content, business context, files, or instructions may be sent to AI providers for processing, depending on the feature and configuration.

5.5 Legal and Compliance Disclosures

We may disclose information if required or permitted by law, including to:

Comply with legal obligations.
Respond to lawful requests from authorities.
Enforce our Terms and Conditions.
Protect against fraud, abuse, or security threats.
Protect the rights, property, or safety of CrerPost, users, or third parties.
Defend against legal claims.
5.6 Business Transfers

If CrerPost or Crer Group LLC is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or transfer of business, information may be transferred as part of that transaction, subject to appropriate safeguards.

6. Third-Party Integrations

CrerPost integrates with third-party services that may independently collect, process, or store information.

These may include:

Meta platforms, including Facebook and Instagram.
LinkedIn.
Google and YouTube.
X/Twitter.
Stripe.
PayPal.
AI providers.
Hosting, email, and analytics providers.
Other future integrations.

Your use of these integrations is subject to their own privacy policies, terms, API rules, permissions, and data processing practices.

CrerPost is not responsible for the privacy practices of third-party services that it does not control.

7. Data Retention

We retain personal information for as long as necessary to provide the service, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and operate CrerPost.

Retention periods may vary depending on the type of information:

Account data may be retained while the account remains active.
Billing and payment records may be retained as required for tax, accounting, and legal compliance.
Content, files, campaigns, and posts may be retained until deleted by the user or account closure, subject to backups and legal retention needs.
Support tickets may be retained for service history, quality control, and dispute resolution.
Security logs may be retained for fraud prevention, debugging, and security monitoring.
AI usage logs may be retained to calculate credits, monitor abuse, improve reliability, and support billing transparency.
Deleted data may remain in backups for a limited period before being overwritten or securely removed.
8. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include:

Account authentication.
Access controls.
Role and permission management.
Token and credential protection.
Secure payment processing through third-party providers.
Monitoring and logging.
Backups.
Encryption or secure transmission where appropriate.
Security reviews and technical maintenance.
Restrictions on internal access to user data.

No method of transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

The FTC recommends that businesses take reasonable measures to protect consumer data and respond appropriately to security incidents.

9. User Responsibilities

You are responsible for:

Keeping your login credentials secure.
Using strong passwords.
Restricting access to authorized team members.
Reviewing permissions granted to connected social media accounts.
Ensuring that you have rights to upload, process, or publish content.
Ensuring that your use of CrerPost complies with applicable laws.
Reviewing AI-generated content before using or publishing it.
Not uploading sensitive, confidential, illegal, or unauthorized information unless you have a lawful basis to do so.
Not sharing your account with unauthorized parties.

If you believe your account has been compromised, you should contact CrerPost immediately.

10. International Data Transfers

CrerPost is operated by a United States company. If you access the Platform from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.

These countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

11. Privacy Rights

Depending on your location and applicable law, you may have certain privacy rights regarding your personal information.

These rights may include:

The right to know what personal information we collect.
The right to access your personal information.
The right to correct inaccurate information.
The right to request deletion of personal information.
The right to restrict or object to certain processing.
The right to data portability.
The right to withdraw consent where processing is based on consent.
The right to opt out of certain sharing, targeted advertising, or sale-like processing where applicable.
The right not to be discriminated against for exercising privacy rights.

California privacy law provides rights such as knowing what personal information is collected, how it is used and shared, deletion, opt-out of sale or sharing, and non-discrimination.

To exercise privacy rights, you may contact us through the official support or privacy contact channels available in CrerPost.

We may need to verify your identity before responding to certain requests.

12. California Privacy Notice

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.

Categories of Personal Information We May Collect

In the past 12 months, we may have collected the following categories of personal information:

Identifiers, such as name, email, username, IP address, account IDs, or device identifiers.
Commercial information, such as subscription, plan, payment, credit purchase, and transaction history.
Internet or network activity, such as usage logs, sessions, pages accessed, and interactions with the Platform.
Professional or business information, such as company name, industry, business profile, and brand information.
User-generated content, such as posts, captions, images, files, campaigns, and support tickets.
Inferences, such as content preferences, language, business profile context, or AI-generated recommendations.
Geolocation-related information, such as approximate location derived from IP address or user-selected business location.
Sensitive information only if voluntarily provided by the user or required for specific functionality, and only as permitted by law.
Purposes of Collection

We collect this information for the purposes described in this Privacy Policy, including providing the service, processing payments, enabling publishing, generating AI content, securing accounts, providing support, and improving CrerPost.

Sale or Sharing of Personal Information

CrerPost does not sell personal information in exchange for money.

If any activity is considered “sharing” under California law, such as certain analytics, advertising, or marketing technologies, eligible users may request to opt out where applicable.

California Rights

California residents may request to:

Know what personal information we collect, use, disclose, or share.
Access personal information.
Delete personal information.
Correct inaccurate personal information.
Opt out of sale or sharing where applicable.
Limit use of sensitive personal information where applicable.
Not be discriminated against for exercising these rights.
13. European Economic Area, United Kingdom, and Similar Jurisdictions

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar privacy laws, you may have additional rights regarding your personal data.

Depending on the circumstances, you may have the right to:

Access your personal data.
Correct inaccurate or incomplete data.
Request deletion of personal data.
Restrict processing.
Object to processing based on legitimate interests.
Withdraw consent.
Receive a portable copy of your data.
Lodge a complaint with a data protection authority.

CrerPost may act as a data controller for account, billing, support, analytics, and platform usage data. In some cases, CrerPost may act as a processor or service provider when processing content, social media data, or customer-managed data on behalf of a business user.

14. Children’s Privacy

CrerPost is not intended for children under the age of 13 and is not directed to children.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take steps to delete such information.

The FTC notes that COPPA applies to operators of websites or online services directed to children under 13, or those with actual knowledge that they collect personal information from children under 13.

Users under the age of majority in their jurisdiction may only use CrerPost with appropriate authorization from a parent, guardian, or legal representative where required.

15. Marketing Communications

We may send marketing communications about CrerPost features, updates, offers, promotions, webinars, product news, or educational content.

You may opt out of marketing emails by using the unsubscribe link included in the message or by adjusting your communication preferences where available.

Even if you opt out of marketing communications, we may still send transactional, administrative, security, billing, support, or service-related messages.

16. Cookies and Tracking Preferences

CrerPost may use cookies and similar technologies for authentication, preferences, analytics, performance, security, and marketing.

You may control cookies through your browser settings. However, disabling cookies may affect the ability to log in, maintain sessions, or use certain Platform features.

Where required by law, we may provide additional cookie consent tools or preference settings.

17. Data Deletion Requests for Social Media Integrations

If you disconnect a social media account, revoke permissions, or request deletion of data associated with a connected social platform, CrerPost will take reasonable steps to delete or stop processing the relevant platform data, subject to legal, security, billing, backup, and operational retention requirements.

Some information may remain in logs, backups, payment records, or previously published content where deletion is technically impossible, legally restricted, or outside CrerPost’s control.

For social media platform data, deletion may also require actions inside the corresponding third-party platform.

18. AI Outputs and User Review

AI-generated content may be based on user prompts, business profiles, files, social media context, prior content, or other information provided by the user.

CrerPost does not guarantee that AI outputs are accurate, complete, original, non-infringing, lawful, or suitable for a specific purpose.

Users are responsible for reviewing, editing, approving, and validating AI-generated content before publishing or using it.

19. Automated Processing

CrerPost may use automated systems to:

Generate content.
Suggest captions, campaigns, hashtags, images, or posting strategies.
Analyze business profile information.
Summarize analytics.
Recommend scheduling times.
Detect errors or abuse.
Calculate credits.
Assist with support diagnostics.

These automated processes are intended to support user workflows and do not replace the user’s responsibility to review and approve content or decisions.

20. Account Closure

If you close your account or request deletion, we may delete or anonymize personal information associated with your account, subject to applicable retention requirements.

Account closure may result in loss of access to:

Business profiles.
Connected accounts.
Scheduled posts.
Drafts.
Campaigns.
Files.
Analytics history.
Support tickets.
Credit balances.
Team settings.

We recommend exporting any necessary information before requesting account deletion.

21. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, third-party integrations, or data practices.

When changes are material, we may notify users by email, in-Platform notice, or publication on our website.

The “Last updated” date indicates when this Privacy Policy was last revised.

Continued use of CrerPost after updates means that you acknowledge the updated Privacy Policy.

22. Contact Us

For privacy-related questions, requests, or concerns, you may contact us through the official support or privacy channels available within CrerPost or through the contact email published on the official CrerPost website.

Service operator:
Crer Group LLC
1021 E Lincolnway Suite #7195
Cheyenne, Wyoming 82001
United States